Frequently Asked Questions About Wedding Invitation Orders

—  Payment  —  Pick Up & Shipping  —  Orders  —  Photo Cards  —  Change & Cancellation  —  Customer Service  —  Shopping  —

PAYMENT

Do you charge sales tax?
Creative Invites and Events is located in Cincinnati, Ohio so we charge Ohio Sales Tax to anything we ship within Ohio.

Is it safe to charge my order to my credit card?
We do not store your credit card information on our servers and our website is encrypted to protect any information you share with us. We will never sell your information to a third party and you have to opt in to any newsletters or other communication with Creative Invites and Events that is outside of processing your order.  Your card will be charged once your order is placed and if we do not receive an email confirmation on your digital proof within 45 days we will refund your purchase minus a $125 design fee and any other customization charges. Our order process is a 50% retainer to begin working on your design and the remaining balance is due when you approve to print. If you are expediting your order (less than two weeks to print) then the whole balance will be due at that time.

What type of payment do you accept?
Creative Invites and Events accepts MasterCard, Visa, American Express and Discover.

PICKING UP MY ORDER OR SHIPPING

How do you ship my order?
We are able to ship to addresses within the United States. For orders under $100 we ship USPS First Class. Ground shipping via FedEx or UPS is available for $10.00, 2 Day is $25.00, and Overnight is $45.00. We are not able to ship to PO Boxes and we may need extra verification if you are shipping to an address that is not associated with the credit card you are using. You will be sent a tracking number once your stationery has shipped.

I need my invitations earlier than that, is there any way to rush the order?
If you would like you can approve your digital proof and we can send your order to the printer for a rush fee of $90.00 Overnight shipping is available for $45.

Can I order from outside the continental US?
Sorry, at this time we do not take international orders.

How long after my order will I get my invitations?
You will receive a digital proof of your design in a month. If you need them soon please let us know and we can put a rush on your order. Your digital proof is to approve layout and text. If you would like a hardcopy sent to you in the mail you can request one for a fee. Your hardcopy is to approve paper and color. Once your have approved your digital proot it will take 5-7 business days to print. We will call you to let you know your order is ready to pick up or if you’d like we can ship your order to you.

I haven’t received my invitations?
Please contact us at 513.748.0235 so we can track your order.

ORDERS

What is your ordering process?
When you submit your order one of our design specialists will review and develop your design. In a month you will receive a digital proof by email. Please send us any updates to your design and we will update your proof until you are satisfied with your order, 3 (three) digital proofs are included in your price and additional proofs will be $10 per digital proof.

Is there a minimum number of cards to order?
Our printed products and labels are available in quantities of 20 with a minimum of 40.

I have a large order, can I get a discount?
If you are looking for invitation suites over 500 please contact us at 513.748.0235 and we will happy to assist you with a large quantity discount for your order.

Can I send you a personal crest to use in my order?
We uphold legal rights to photographers and authors of images. To use a copyrighted image in your order you need to request a signed copyright release for your records. We take copyright indemnification seriously at Creative Invites and Events and the purchaser agrees by placing an order that they have gotten the proper permission to use the image, clip art or photo in your design. You agree that you will not hold Creative Invites and Events responsible for any costs, attorney’s fees, expenses or court judgements resulting from claims or lawsuits made against Creative Invites and Events for grounds that claim work produces violates any copyright or proprietary right of any person or entity.

Who should I contact if my order is wrong or something is missing?
Please contact us at 513.748.0235 so that we can make sure you are 100% satisfied with our service and our products.

Who do I call if my order is damaged?
We are 100% committed to making sure you are happy with your invitation purchases. Please call 513.748.0235 to talk with one of our designers to help you with your order.

PHOTO CARDS

What files types can I send you?
We accept jpeg, jpg, tif, tiff, gif and png files. We will not accept files over 10MB and your photos should be at least 500kb. Please make sure you send hi-res images so that your image quality is not distorted. Preferably your images would be 5″x7″ at 300 DPI.

How do I send you my photos?
Once your order is placed you can email them to your designer. If you would like us to photo correct your images (remove blemishes, under eye circles) we can do that as well for $25 per photo, per revision. Please let us know what you would like us to touch up your photo when you talk with your designer.

Can I send you a photo from a photographer to use in my order?
We uphold legal rights of photographers and authors of images. To use a copyrighted image in your order you need to request a signed copyright release for your records. We take copyright indemnification seriously at Creative Invites and Events and the purchaser agrees by placing an order that they have gotten the proper permission to use the image in your design. You agree that you will not hold Creative Invites and Events responsible for any costs, attorney’s fees, expenses or court judgements resulting from claims or lawsuits made against Creative Invites and Events for grounds that claim work produces violates any copyright or proprietary right of any person or entity.

CHANGES & CANCELLATION

I need to update or change my order, how do I do this?
You can make changes to shipping, updates to text and design as well as change your order quantity up until you approve to print. All requests must be emailed to your designer.Once you approve your order to print we are no longer able to change any part of your order.

I found a different photo I want to use in my order. Can I update this?
You may change the photo once and then there is a $15 fee for each photo after that.

What happens if I cancel my order before I get my proof?
If you decide to cancel your order before our designers send you a proof we will happily refund your purchase price minus $30.00 processing fee.

Can I cancel my order after I get my proof?
Once a proof has been sent there will be a $30.00 processing fee charged as well as a $125.00 design fee plus charge of any customization you requested (billed at $75/hour in 15 minute increments).  Please call us at 513.748.0235 so we can assist you in canceling your order.

CANCELLATION POLICY/ RETURN POLICY

We know you are going to love your stationery from Creative Invites and Events, but if you are not 100% satisfied contact our customer service agents to initiate an exchange or return. Returns are subject to cancellation and customization fees and we cannot refund shipping and rush fees. Due to the personalized nature of our products if the error on a product is due to customer input, typos and layout mistakes we are unable to accept returns, please check your digital proofs carefully to avoid errors. Of course, if it is Creative Invites and Events error we will expedite a reprint or refund immediately. If you choose a refund we will need to have the order returned in its original packaging so we can control the quality of our products. We will pay for shipping as well as issue a refund as soon as the shipment is received.

Please see our Terms of Service for further details.

Cancellation before you receive a proof: Refund of purchase price minus $30.00 processing fee.

Cancellation after you receive a proof: Refund of purchase price minus $30.00 processing fee, $125.00 design fee plus charge of any customization you ordered (billed at $75/hour in 15 minute increments).

No cancellation after proof has been approved and order sent to print.

If you are unhappy with your order for any reason please contact our customer support agents to help resolve the issue. We can help you with a timely reorder at a discount. If the error was ours we will expedite the reorder at no cost to you.

Paper products and labels cannot be returned after approval has been given to order them.

CUSTOMER SERVICE

I need help deciding what colors and fonts look good together.
Our designers are here to help you put together a invitation suite that will impress your guests and stay within your budget. Use the Live Chat feature on our site to talk with a designer about font and color suggestions.

SHOPPING

Can I send feedback about you site and my experience to Creative Invites and Events?
We value your opinion and want to hear how we can make your search for custom wedding invitations. Please feel free to call us at 513.748.0235 with any questions or concerns. Your ideas and questions will always be answered promptly and we appreciate you letting us know how we can serve you better!